What Social Distancing are you putting in place?
We have implemented many new measures to assist our guests to feel confident in carrying out social distancing while visiting.
- We have introduced timed sessions which will allow us to limit the numbers attending, and subsequently clean the park after each session ready for the following session
- Daily visitor numbers will be capped to ensure that not only does the Farm adhere to Government guidelines, but to also ensure guests can safely distance themselves during their visit.
- New signage can be found to ensure safe social distancing. Designated queuing and distancing markers are around the park to encourage guests to adhere to necessary distances from other customers and staff.
- We ask that the loos are used “one family at a time” and that you respect other peoples space. This will be particularly present in any queuing areas, at till points, within bathrooms and other areas where guests could gather
- There will be some changes to the facilities that will be open, especially those that are more difficult to adapt to allow social distancing. We hope to phase these areas back in as soon as possible, once Government guidelines permit and we are confident that the systems are in place to ensure that necessary health and safety requirements can be met.
- Guests will still be able to use cash and cards on site.
- Perspex screens will be at reception, tills and foodservice points.
- Please remain in your car at arrival until your designated session begins.
What are you doing to ensure the park is cleaned properly?
We are very proud of our reputation for cleanliness, and we will continue to do an “end of day” deep clean at the end of each session – a full deep clean 3 times a day. We will also continue our cleaning routine throughout the day, and in particular, wiping down high volume touchpoints like door handles and credit card terminals.
Do I have to book online? Can I just turn up and pay on arrival?
The only way to visit is to pre-book your admission tickets online. It is not possible to pay on arrival at the front desk. This will allow us to control the number of guests visiting in a particular session.
I am an Adventurer Pass Holder – can I just turn up?
Adventurer Pass Holders are also required to book a timed session and book a table. Members will be required to input their Memberships Reference Number, which can be found on the back of the Membership Card at the time of booking. Members must also present the Membership Card upon arrival at the Farm, alongside their Order Confirmation.
Why do I have to book a table?
There are 3 main reasons. 1) to avoid any “rush” to claim a table on arrival, which allows people to respect others space. 2) gives every family a base to put their belongings. 3) ensures that cross-contamination from sharing tables is at an absolute minimum, as we will clean all the tables and chairs between each session.
Why can we not bring picnic food on site?
We want to negate the amount of contamination that comes on to the site, especially on the tables where other food will go prior to being ingested.
Why can only one family use a loo at a time?
Our loo blocks are quite small, therefore we are restricting their use to one family at a time to ensure people respect other people’s space.
I can no longer attend the session that I booked – what should I do?
Give us a call or email us as soon as possible, and we will look to transfer your booking to an alternative date or time. Unfortunately, we cannot issue any refunds for cancellations. We cannot guarantee that we can change the date of your visit, however, we will make all reasonable efforts to do so as long as you contact us more than 48 hours before your scheduled visit date.
If you are an Annual Member and have made a booking that you can no longer attend, you must us as soon as possible. Failure to attend may result in a charge or suspension of your Membership(s).